Our support team is available to help with questions, account-related issues, technical concerns or general feedback. For deposit, withdrawal or verification queries we can guide you step by step and advise on required documents. Use live chat for quick assistance, or email for full enquiries so we keep a written record. We aim to respond promptly and will escalate complex cases to the relevant team. If preferred, fill the contact form and a specialist will follow up directly by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, 24/7 support) |
| General enquiries | [email protected] (expected reply within 48 hours) |
| Affiliate enquiries | [email protected] (partner team, reply Mon-Fri) |
| Phone | +44 20 7498 3621 (calls handled Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (emergency email responses outside hours) |
Email Support
Please contact us by email for detailed requests, account issues, or situations requiring documents. Emailing [email protected] ensures a written record and lets us request or receive attachments securely. Include a clear subject line, your account ID, and up-to-date contact details to avoid delays. This helps us process queries faster and reduces follow-up requests.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account, payment and bonus questions are usually resolved in the first reply. Complex cases - such as KYC checks, lengthy investigations or payment disputes - may take several business days depending on their nature. We will keep you updated throughout the process.
Feedback
Have an idea for making Maximal Bet easier to use? Share your feedback, suggestions, or comments about the games, payments, promotions, or site navigation. We review every message carefully and use player input to improve our service and the website experience. Your ideas help us focus on what matters most to you.